Know What Your Customers Want
Capture purchase intentions, preferences, and interactions in one place so your team can deliver timely, personalized service.
For luxury watch and jewelry retailers
Know what every customer wants—and what to do next.
Track customer purchase intentions, match incoming pieces to waiting buyers, and give every associate the history they need to follow through.
Every customer moment. One clear next step.
Priorities, pipeline, and customer moments at a glance.
Demand made visibleEvery product request becomes a trackable intention.
One customer storyInteractions, preferences, and intent stay connected.
One next actionFollow-up stays timely, personal, and accountable.
From signal to service
A better rhythm for relationship-led selling.
From a first product request to an allocation decision, keep customer demand and associate ownership visible.
Turn Customer Knowledge into Thoughtful Action
Help associates understand customer context, prepare communications, and identify the next best step.
Connect Customer Demand with Opportunity
Identify potential matches between available products and existing customer purchase intentions, helping associates act on relevant opportunities.
AI Concierge
Every Customer Has a Story. Your AI Concierge Knows the Context.
Intelligent assistance built into IntentTracker, helping associates understand customer intentions, personalize communication, and identify meaningful next steps.
Customer IntelligenceTurn customer history, preferences, and purchase intentions into useful insights, right when they’re needed.
Personalized CommunicationCreate thoughtful, tailored emails and SMS messages informed by each customer’s interests and interactions.
Intelligent Next StepsGet context-aware recommendations for follow-ups, customer engagement, and allocation readiness.
Built Around Your BusinessCustomize AI instructions and Quick Actions to reflect your team’s workflows and service standards.
Inside IntentTracker
Explore the workspaces your team will use every day.
Intent pipeline
See demand before it becomes a sale.
Capture exactly what each customer wants, then make that demand visible across the store. Every intention has a product, status, owner, and clear path forward.
- Detailed and customer-grouped intention views
- Allocation support grounded in real customer demand
- Shared status, ownership, value, and follow-up context
Customer intelligence
Walk into every conversation informed.
Open a customer brief to review recent interactions, relationship details, and product interests. Pick up the conversation with a record of what has already happened.
- Complete customer profiles and interaction history
- Product interests organized by status and priority
- Mobile-friendly briefs for the sales floor
From daily action to store insight
Run the day. Understand the business.
See which products customers are waiting for, how intentions move through each status, and where demand sits across your associates.
See where demand is concentrated.
Compare requested pieces and pipeline value across products to understand what customers are waiting for.
Understand the shape of your pipeline.
Compare inquiries, requests, ready pieces, and delivered intentions to see how demand is progressing.
Make ownership visible.
Review intentions by associate so managers can discuss each team member’s pipeline with specific customer demand in view.
Task board
Keep every follow-up moving.
See open, in-progress, blocked, and closed tasks together, so the next customer action is clear and accountable.
Allocation Matcher
Turn customer demand into opportunities.
Review incoming pieces against recorded customer intentions, identify relevant opportunities, and give associates the context to act—without replacing their judgment.
Store calendar
Make room for the next conversation.
See appointments and reminders together so customer commitments have a clear place in the week.
Product catalog
Know the collection behind the request.
Browse products by brand and family, with imagery, reference numbers, and pricing in a shared catalog.
Connected to your workflow
Bring customer context closer to the tools your team already uses.
OpenAI
Twilio
The Edge
Gmail
Outlook
Excel
See it in action
A closer look at IntentTracker.
Watch the platform overview, or explore the detailed product walkthrough.
See IntentTracker in your workflow
Request your demo
See how your store could work with IntentTracker.
Bring your questions about customer requests, incoming inventory, and team follow-up. We’ll walk through the workflows that matter to your store.